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The NOC Manage Telephone Support service provides remote network support to our customers, engaging directly with client Network ops teams to provide technical Support – 24/7. This includes Assisted Incident Investigation of the network devices and their associated configuration, remote network maintenance and engagement with vendor support on behalf of the customer. We can also provide additional consultancy days and chargeable configuration changes.


This level of support gives our customers network teams easy access to expert assistance 24/7.

Highly skilled consultants available 24/7 who are an expansion of your team.

Does Your Organization Need Network Support?

The skills and resources needed to maintain and secure a business LAN/WirelessLAN, can be a significant drain on a business, the constantly evolving threats and advances in technology, lead to costly training of staff, a continuous cycle of patching and auditing to ensure security best practice is maintained.
Skilled resources are not cheap resources, especially on an annual salary. Employing contractors for a period of time, to deliver a specific project can add significant cost to a project. The staff employed by Nettitude on the service desk or as a consultant are highly skilled and maintain certifications with all the leading vendors. We can back up your team with telephone support, reducing the burden on your team to maintain certifications in the vendor technology.
What’s more, the time spent dealing with vendor support can be a drain on a network team during an incident, Nettitudes telephone support service takes that pain away, with a hassle free personalised approach.

About The Service

Our it network support Service can be provided across a varying array of network, Firewall and WiFi vendors, technologies and environments and the below list is not exhaustive:
• Layer 2/3 Switches
• Routers
• Firewall / IDS/ IPS
• WiFi – Cisco, Aruba, Meraki
Nettitude’s firewall management provides 24/7 support, configuration and advice. When this service is aligned with SOC Monitor, Nettitude can offer a complete service when threats are detected to immediately respond and counter any threats.

Why Nettitude

Nettitude’s team of expert Consultants and Network Engineers are continually involved in a number of high-profile projects involving network design and configuration, in which our teams have worked with a variety of clients, from SME’s, through to UK and US industry leaders.

In addition, the Nettitude team uphold to the highest qualification standards, in which we strive to share our knowledge and continuously pursue professional accreditations.

Please contact our SNS team to request a free initial scoping call.

Frequently Asked Questions About Healthcare Cybersecurity

What does penetration testing involve?

In penetration testing for healthcare organisations, our experts simulate a hacking environment to identify any vulnerabilities within your system. Ethical hackers will penetrate the healthcare system like a threat actor would, but leave your data intact. They will create a report of these vulnerabilities and offer advice on how to eliminate them so your data remains secure. 

How do you create an effective cybersecurity strategy for a healthcare organisation?

To create an effective healthcare cybersecurity framework, Nettitude recommends first identifying what your aims are and what you are trying to protect. This will determine your strategy. Then, you can decide on a framework from three broad types: control, programme, and risk frameworks. From here you can define your risk assessment goals and implement security controls. Our experts at Nettitude can assist you with this process. 

What is the biggest risk in healthcare cybersecurity?

One of the biggest risks in healthcare cybersecurity is Internet of Things (IoT) devices. The internet-connected implements are vital to many hospital and healthcare functions, so much so that they have their own term: Internet of Medical Things (IoMT). These often centralise data collections for easy access, so when these are hacked, it can be very damaging. You can increase your IoMT security by educating your staff, monitoring the network, using VLANs, and devices that meet certified IoT standards. 

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