Grievance mechanisms for global supply chains
Scalable, transparent and independent grievance mechanisms
Delivering a transparent, independent and trusted channel
Our global grievance mechanisms offer a transparent, independent, and safe channel for workers to report health, safety, social/labour, and environmental issues anytime, anywhere.
Scalable from individual sites to complex global supply chains, our approach aligns with international frameworks such as the UN Guiding Principles on Business and Human Rights and emerging due diligence expectations, including the CSDDD.
Delivered through trusted local channels and supported by consistent global data, we help organisations identify issues, gain clearer visibility of risk, and take informed action where it matters most.
See the Frequently Asked Questions for information about LRQA’s Global Grievance Mechanism offering.
Grievance mechanisms for global supply chains approach
Digital case management
Our platform tracks, monitors and reports live grievance data, aligned to a global protocol and accessible down to site level.
Multi-channel support
Accessible through toll-free numbers, social media, instant messaging, webform, or apps to ensure barriers to reporting are minimal.
Live operators
Who are trusted by workers, gather information and support with case handling and remediation.
Scalable global solutions
Accessible in over 15 languages across commodities and geographies.
Dedicated team of trainers
Who support building awareness and trust, as well as encouraging adoption.
Specialist support
To remediate complex high-risk issues including forced labour, child labour, migrant worker rights and discrimination.
Enhancing global grievance mechanisms
LRQA has enhanced its grievance mechanisms with a unified global approach and a new interactive data dashboard, bringing clearer visibility of grievance risk across supply chains.
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Corporate Sustainability Due Diligence Directive (CSDDD)
The EU Corporate Sustainability Due Diligence Directive (CSDDD) is transforming the landscape of responsible business. At LRQA, we provide the expertise and tools to help organisations navigate this regulatory shift. From assessing your supply chain risks to ensuring compliance with ESG (environmental, social, and governance) requirements, we deliver comprehensive end-to-end support empowering businesses to meet the directives demands. Partner with LRQA to ensure you’re prepared for the CSDDD
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Why partner with us?
LRQA supports businesses to implement grievance mechanisms for global supply chains. As a trusted expert with decades of experience, we offer a confidential and independent mechanism for workers to report and remediate issues, while gathering critical data to support proactive risk management and due diligence.
Our people
We have local language speaking experts who understand local contexts and who are trained in conducting field assessments in an ethical and inclusive way. With over 25 years of experience, identifying and remediating risk is on our DNA.
Proprietary tools
Our proprietary research and analytical tools, including our Grievance Mechanism Interactive Data Dashboard, are used globally to capture and analyse grievance data, helping organisations identify risk, hear directly from workers, and generate insight tailored to industry and geography.
Experience
Our evaluation is based on decades of experience not only assessing current states but also designing and implementing long term programmes.
Expertise
We engage with civil society and other experts to develop appropriate methodologies, ensuring our due diligence tools address concerns in a sensitive and culturally appropriate manner. Providing pragmatic, resource-effective and scalable solutions.
Related solutions
Explore our Consulting Services portfolio and find out how we can partner with you to solve ESG challenges
