Verint Witness Actionable Solutions offers enterprise class recording solutions under the "Impact 360" banner. Scaling from small to medium size businesses through to large enterprise deployments, Impact 360 solutions provide sophisticated yet easy to use recording capabilities.
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Verint Witness solutions integrate with both traditional TDM environments as well as more current VoIP deployment and in both types; they support all major telephony vendors.
Verint Witness supports both Audio recording as well as Screen Recording - this allows organisations to capture agent screen interactions as the call is being recorded, and save them into a single transaction that can be replayed in its entirety.
Verint Witness can be used in environments that need to be compliant with PCI DSS. The Impact 360 suite uses AES 256 compliant encryption to protect data when it is being recorded, moved or archived. The product suite also has strong retention and archiving capabilities that ensure all relevant recordings are retained in line with regulatory requirements.
Nettitude has extensive skill and experience in designing, deploying and supporting Verint Witness solutions.
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To find out more about how Nettitude can help you with your Unified Communications requirements, please complete our contact form, and a Consultant will respond to your enquiry.
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