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The concept of Unified Communication platforms attempt to tackle this disconnect by making all of these communications devices and applications interact with one another. By allowing each platform to integrate and exchange information with each other, organisations benefit from simplified internal communications, improved business processes and enabling individuals to be easily located and contacted, providing a more efficient and responsive service to their customers to gain a real competitive edge over their competition.
Picture this: A world where employees have one phone that acts as a PDA, Video device, e-mail inbox, a mobile telephone and an IM platform all in one device.
With intuitive integration features, the applications can adapt their status whenever the handset is in use. For example, if the user is on the phone, their presence within IM is set to 'unavailable' or 'on a call'. If they need to receive a faxed order, it appears in their e-mail inbox. If they are away from the office, the communications network can automatically route calls to the user's mobile or their e-mail, depending on who is calling and at what time, giving the user greater flexibility and control over how they are contacted and by whom.
This is here. This is now. Welcome to the world of Unified Communications.
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To find out more about how Nettitude can help you with your Unified Communications requirements, please complete our contact form, and a Consultant will respond to your enquiry.
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