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Cisco Unified Communications Manager Express provides call processing facilities for medium sized offices up to 240 users. Cisco CME leverages the extensive portfolio of Integrated Services Routers to deliver feature rich Unified Communications within Cisco IOS software.

Cisco Unified Communications Manager Express provides the following benefits:

  • Proven Cisco hardware platforms (including the Cisco 1800, 2800 and 3800 series Integrated Services Routers) provide integrated Quality of Service (QoS), security and firewalling services within a single unit. At the same time, IP Telephony, Voicemail and Auto Attendant functions are embedded into the same appliance and support both IP and analogue handsets.
  • Integration with Cisco Unified Communications Manager at larger sites to provide toll free call routing between them.
  • Cisco Call Connectors provide integration with 3rd party applications including Microsoft Outlook, Internet Explorer, Microsoft Dynamics CRM and Salesforce.com CRM. Call Connectors also support click to dial and presence.
  • An Integrated Services Router with Cisco Unified Communications Manager Express can be easily converted to a highly available survivable telephony gateway for a remote site in a centralised Cisco Unified Communications Manager deployment architecture. This flexibility helps ensure full investment protection to successful businesses that might outgrow the system capacity.
  • Either the industry-standard Cisco IOS Software command-line interface (CLI) or user-friendly graphical user interface (GUI) can be used to configure the system.
  • Support for integrated contact centre solutions, delivered through Cisco IP Contact Centre software products.

To find out more about how Nettitude can help you with your Unified Communications requirements, please complete our contact form, and a Consultant will respond to your enquiry.