250+ seats

Key features delivered by Cisco Unified Communications Manager include:

• IP Telephony Server for both IP and analogue handsets.
• Integrated voicemail services through Cisco Unity and Cisco Unity Connection, including e-mail integration of voicemail.
• Enterprise class telephony features.
• Support for Cisco Mobility services that enable remote workers to share the same functions and features to those enjoyed by office based employees.
• Single Number Reach: Allows users to consolidate all incoming calls into a single number and receive them wherever they are working. All unanswered calls are stored in a single mailbox
• Transparent movement during calls: Users can seamlessly transfer calls between desk and mobile phones during an active call.
• Support for intelligent operator consoles allowing efficient handling of calls into the organisation
• Support for Manager / Assistant environments, where an assistant can handle calls on behalf of their assigned manager.

• Click to dial capabilities supporting integration of Microsoft desktop software.
• Real time presence information showing users who is available and how they would like to be contacted.
• Support for full function contact centre solutions, delivered through Cisco IP Contact Centre software products.
• Integrated conferencing for video, voice and web collaboration through Cisco Meeting Place and Cisco Meeting Place Express