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Key features delivered by Cisco Unified Communications Manager include:
- IP Telephony Server for both IP and analogue handsets.
- Integrated voicemail services through Cisco Unity and Cisco Unity Connection, including e-mail integration of voicemail.
- Enterprise class telephony features.
- Support for Cisco Mobility services that enable remote workers to share the same functions and features to those enjoyed by office based employees.
- Single Number Reach: Allows users to consolidate all incoming calls into a single number and receive them wherever they are working. All unanswered calls are stored in a single mailbox
- Transparent movement during calls: Users can seamlessly transfer calls between desk and mobile phones during an active call.
- Support for intelligent operator consoles allowing efficient handling of calls into the organisation
- Support for Manager / Assistant environments, where an assistant can handle calls on behalf of their assigned manager.
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- Click to dial capabilities supporting integration of Microsoft desktop software.
- Real time presence information showing users who is available and how they would like to be contacted.
- Support for full function contact centre solutions, delivered through Cisco IP Contact Centre software products.
- Integrated conferencing for video, voice and web collaboration through Cisco Meeting Place and Cisco Meeting Place Express
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To find out more about how Nettitude can help you with your Unified Communications requirements, please complete our
contact form, and a Consultant will respond to your enquiry.
