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Operator Console

Nettitude works exclusively with operator consoles from Arc. Arc Enterprise provides a professional attendant operator console interface, designed exclusively for use with the Cisco Unified Communications Manager (CUCM) platform. It offers a wealth of advanced features that help organisations dramatically improve call answer speed, reduce call wait time and generally improve the caller experience.

Some of the key features of Arc Enterprise include:

  • Intelligent call routing
  • Intuitive user interface
  • Enhanced, synchronized directory
  • Simple administration
  • Resilience options
  • Integrated call recording
  • Click-2-Dial from any application
  • Integration to Cisco and Microsoft presence
  • Text messaging to Cisco IP telephones
  • IP telephone display directories
  • Performance & quality management tools

To find out more about how Nettitude can help you with your Unified Communications requirements, please complete our contact form, and a Consultant will respond to your enquiry.