Nettitude works exclusively with operator consoles from Arc. Arc Enterprise provides a professional attendant operator console interface, designed exclusively for use with the Cisco Unified Communications Manager (CUCM) platform. It offers a wealth of advanced features that help organisations dramatically improve call answer speed, reduce call wait time and generally improve the caller experience.
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Some of the key features of Arc Enterprise include:
- Intelligent call routing
- Intuitive user interface
- Enhanced, synchronized directory
- Simple administration
- Resilience options
- Integrated call recording
- Click-2-Dial from any application
- Integration to Cisco and Microsoft presence
- Text messaging to Cisco IP telephones
- IP telephone display directories
- Performance & quality management tools
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To find out more about how Nettitude can help you with your Unified Communications requirements, please complete our contact form, and a Consultant will respond to your enquiry.
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